Job Title: National Operations Manager – Farmer Financing

Department: Farmer Financing Operations (FFO)
Position: National Operations Manager (NOM)

Location: Gulshan-2 (Head Office) with frequent travel to regions and field sites

Employment type: Permanent (Full-time)

Job Summary:

The National Operations Manager (NOM) will lead and oversee nationwide operations under Farmer Financing Operations (FFO), ensuring efficient field execution, timely financing disbursement, effective loan recovery, regulatory compliance, and successful implementation of strategic initiatives. The role will drive operational excellence, strengthen regional performance, and ensure effective coordination among field teams, business units, and external stakeholders.

Key Responsibilities

A. National Operations Management

• Lead and oversee end-to-end operations across all regions, ensuring effective execution of business plans and operational priorities.

• Develop and implement regional operational plans, ensuring proper resource allocation and field-level execution.

• Monitor operational progress, identify challenges, and implement necessary improvements.

• Optimize field operations, workforce deployment, and geographic coverage.

B. Financial Operations & Recovery Management

• Oversee loan recovery, overdue portfolio management, service fee collection, and other financial operations.

• Identify financial risks and recovery challenges and ensure timely corrective actions.

• Coordinate with Finance, Banking, and Business Planning teams to facilitate financing disbursement and collection processes.

• Promote direct payment and automated collection mechanisms to strengthen financial transparency.

C. Project & Strategic Initiative Management

• Lead the planning, execution, and monitoring of operational projects and strategic initiatives.

• Oversee buyback programs, IFC-related activities, and other organizational initiatives.

• Ensure effective coordination among field teams, internal departments, and external stakeholders.

• Monitor project progress and ensure timely completion of deliverables.

D. Compliance, Risk & Grievance Management

• Ensure adherence to organizational policies, SOPs, regulatory requirements, and operational controls.

• Identify and mitigate operational risks, process deviations, and compliance gaps.

• Oversee farmer grievances, service-related complaints, and field-level disputes.

• Strengthen operational transparency, documentation, and accountability across regions.

E. Stakeholder & Cross-Functional Coordination

• Maintain strong relationships with banks, financial institutions, implementation partners, and other stakeholders.

• Ensure effective coordination among regional teams and cross-functional departments, including Business Planning, Finance, HR, Product, and Technology.

• Resolve operational bottlenecks and cross-functional dependencies to ensure smooth business execution.

F. Team Leadership & People Management

• Lead, coach, and develop regional and area operations teams.

• Ensure effective manpower planning, recruitment, onboarding, transfers, and employee transitions in coordination with relevant teams.

• Identify team capability gaps and facilitate appropriate training and development initiatives.

• Foster a culture of accountability, operational excellence, and continuous improvement.

Educational Requirements

• Bachelor's or Master's degree in Business Administration, Finance, Economics, Operations Management, Agriculture, or any relevant discipline.

Experience Requirements

• 8–10 years of relevant professional experience in microfinance operations management, micro credit, financial services, agribusiness.

• Proven experience managing large-scale field operations and geographically distributed teams.

• Experience in loan recovery, financial operations, strategic project implementation, and stakeholder management.

• Experience working with banks, financial institutions, or development partners will be an advantage.

 Required Skills & Competencies

• Strategic and operational planning and execution.

• Strong leadership, team management, and decision-making abilities.

• Strong analytical, problem-solving, and process improvement skills.

Working Conditions

• Frequent travel across regional offices and field locations throughout Bangladesh.

• Regular engagement with field teams, farmers, financial institutions, and external stakeholders.

• Ability to manage multiple priorities and address operational challenges in a dynamic business environment.

Pay & Perks:

• Competitive salary package

• TA/DA for Field Visits

• Annual salary review

• Festival bonus

• Comprehensive health insurance coverage

• Weekly 2 days off

• Lunch facility

• Friendly, collaborative, and inclusive work environment

• Indoor & outdoor sports and recreational activities

• Opportunity to work with dynamic and cross-functional teams

• Culture that encourages learning, growth, and innovation

 Apply Procedure:

Think you’re the right fit to lead our Farmer Financing operations nationwide? We’d love to hear from you! Email your CV to career@ifarmer.asia with,

“Application for National Operations Manager – Farmer Financing” as the subject line.